Terms and Conditions of Use
This website is owned and operated by ACL Asia Pacific Coordination Pty Ltd (“ACL APAC”, “we”/”us”), a company registered in Australia with registration number ACN 679 596 564 and registered address at Level 24, 1 O’Connell St, Sydney NSW 2000, Australia. You can contact us at info@acl-international.com or write to our Head of Information Systems at Airport Coordination Limited, Rourke House, Kingsbury Crescent, Staines-Upon-Thames, England, TW18 3BA.
The information provided on this website is provided on an “as is, where is” basis and ACL APAC makes no representation and gives no warranty whatsoever as to the information provided (including, without limitation, in relation to its accuracy). ACL APAC excludes all liability howsoever arising out of or in connection with your use of this website, save to the extent such exclusion is not permitted by Australian law.
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations of liability set out above will apply to your use of this website by linking to it.
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and ACL APAC should not be regarded as the publisher of such opinions or material. Please be aware that ACL APAC is not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy policy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. ACL will not accept any responsibility for any loss or damage whatsoever and howsoever caused resulting from your disclosure to third parties of personal information.
These Website Terms and Conditions and our Privacy Policy are governed by Australian Law and subject to the exclusive jurisdiction of the Australian Courts. We keep our Website Terms and Conditions under review and will place any updates on this web page. You are deemed to have accepted any amendments or updates to our Website Terms and Conditions by your continued use of, and access to, this website.
These terms and conditions were last updated in February 2025.
Privacy Policy
This privacy policy explains how ACL Asia Pacific Coordination Pty Ltd (“ACL APAC”, “we”/”us”), a company registered in Australia with registration number ACN 679 596 564 and registered address at Level 24, 1 O’Connell St, Sydney NSW 2000, Australia, uses any personal information we collect about you when you use our website, which you otherwise provide to us or which we otherwise collect or use about you during the course of our business.
How will we use the information about you.
We use your personal information (such as name, email address and role) for the following purposes:
- Where the information has been collected from our website, we use it in order to administer and update our website, in order to facilitate communication with you or otherwise to process any requests you make.
- Where you have provided the information to us in the regular course of our business, or where it has been provided to us by your employer in the course of our business, to facilitate our communication with you and to process and administer your requests (for example, to use information which you provide to make slot alterations, or to make changes to user registrations).
- Where you have asked to be put on our marketing database, or you are a business contact and have not opted-out, to provide relevant marketing, market research or other information to you.
We may disclose your information as follows:
- within the ACL APAC group of companies, in order to facilitate the above purposes;
- to third parties such as regulators where we have a legal obligation to do so; and
- to entities which provide relevant services to us (such as PDC A/S, the operator of the OCS portal).
The lawful basis under which we may process your personal data are: (i) where you have given clear consent for us to process your personal data (for example, for marketing purposes); (ii) where the processing is necessary for us to administer a contract we have in place with you; (iii) where the processing is necessary for ACL APAC to comply with a legal obligation; and (iv) where the processing is necessary for us to perform our official functions as airport coordinator. The lawful basis we rely on will be the one which is most relevant to the act of processing being undertaken.
Contacting Us
You may opt out at any time from receiving marketing from us. To opt out, please email info@acl-international.com or write to our Head of Information Systems at Airport Coordination Limited, Rourke House, Kingsbury Crescent, Staines-Upon-Thames, England, TW18 3BA.
Access to your Information and Correction
This website is hosted in UK where use of personal data is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
You have the right to request a copy of the information that we hold about you and to have that information corrected (if what we hold about you is not accurate) or erased. Please email us at the address set out above if you wish to do this. We may charge a fee for this service if your request is manifestly unfounded or excessive.
You have the right to complain to the Information Commissioners Office (ICO) if you think we are processing or handling your personal data in breach of our obligations under the General Data Protection Regulations. You can find more information about this (and your other rights under the GDPR) on the ICO website at ico.org.uk. We would appreciate the opportunity to discuss any concerns you have before involving the ICO.
How long will we keep your Information?
We operate a data retention policy in compliance with our legal obligations and will only keep your information for as long as we need it. This will usually be for the duration of our interaction with you and then for a further period consistent with our legitimate business purposes e.g. to help us respond to queries or to respond to requests from Regulators.
Cookies
We collect information on the usage of our website using cookies; we use cookies only to personalise and improve your browsing experience. The Cookies we use are listed at the end of this document. You may refuse the use of cookies by selecting the appropriate settings on your internet browser. However, please note that if you do this you may not be able to use the full functionality of our website. If you do not opt out, by using our website, you consent to the use of cookies.
Other Websites
Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites, you should read their own privacy policies.
Changes to ACL APAC Privacy Policy
We keep our privacy policy under review and will place any updates on this web page. This privacy policy was last updated in February 2025.
ACL APAC Site Cookies
ACL APAC uses cookies for a number of purposes listed below. There are a number of different types of cookies including e.g. strictly necessary cookies, analytical cookies, performance cookies, and targeting cookies.
There are plugins/controls that you can sign up to that manage Cookies within your site, a few to name that we have worked with for other clients are: OneTrust and Civic Cookie.
Please see the list of cookies below for more information:
| Cookies | Domain | Type | Description |
|---|---|---|---|
| _ga | .acl-apac.com.au | Analytics | The cookie is used to calculate visitor, session, and campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| _gid | .acl-apac.com.au | Analytics | The cookie is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form. |
| _gat | .acl-apac.com.au | Performance | This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high-traffic sites |
Voice recordings / Microsoft Teams meeting recordings
ACL APAC does not record telephone calls.
During a meeting with us that is held using Microsoft Teams, a recording may be taken. This may include the capture of audio, video, and screen sharing during the meeting. A transcription of the meeting may also or alternatively be automatically captured.
Recording a meeting means that if you have your picture or video image on the screen, this will be recorded. This will include anything you may have in the background that is visible to your camera.
Recordings of meetings will only take place in exceptional circumstances, which may include at your own request. If a recording is going to take place, you will sometimes be informed in the invitation to attend or at the start of the meeting when you have the option to decline the recording of the meeting. During the meeting, before recording is switched on, you will be told the purpose of the recording.
When a meeting is recorded we collect:
- A recording of the meeting;
- Your phone number or email address.
Why we collect your personal information
Our lawful basis for processing your personal information is consent.
- UK GDPR Article 6(1)(a) – the data subject has given consent to the processing of his or her personal data for one or more specific purposes.
Meetings held using Microsoft Teams are not routinely recorded; they will only be recorded if there is a reasonable and valid reason for doing so. We may record a meeting at your request or otherwise with your consent. By way of example, this may be for the purpose of providing all attendees with a recording of the discussion, or for the purpose of capturing accurate minutes or actions immediately following the meeting.
If you do not wish a meeting you are attending to be recorded, please notify the lead officer. You can ask for recording to be stopped or paused at any point during the meeting.
If you have any worries or concerns about the recording, please discuss with the organising officer.
How long we keep your personal information
We keep your personal information for the minimum period necessary. Meeting recordings are initially held for 21 days before being automatically deleted.
If a meeting recording is downloaded, it will be held securely for as long as it is deemed necessary up to two months from the date the recording was made.
A recording may be held for longer if there is a valid reason for doing so, in which case it will be retained until it is no longer needed for this purpose.